Unacceptable. A new report released on Wednesday shows hundreds of thousands of veterans listed in the Department of Veterans Affairs enrollment system died before their application for care were even processed according to CNN.
The Veterans Affairs (VA) inspector general found there was 800,000 records stalled in the agency’s system for managing health care enrollment. There were also more than 307,000 records that belonged to veterans who had died months or years in the past.
The VA inspector also found VA staffers incorrectly marked unprocessed applications and may have deleted 10,000 or more records in the last five years.
As reported by CNN, it one case a veteran who applied for VA care in 1998 was placed in “pending” status for 14 years. Another veteran who passed away in 1988 was found to have an unprocessed record in 2014. It’s pathetic and unacceptable.
The report also revealed the complications with the VA’s management of health care enrollment data. They included a lack of procedures to oversee records, software problems and an inconsistency of identifying veterans who had died.
Chairman of the House VA Committee, Representative Jeff Miller (FL-R) said:
(This) troubling news highlights VA’s ongoing mismanagement and calls into question VA’s ability to adequately care for our nation’s veterans.
No veteran should ever fall through the cracks when attempting to receive the care they have earned.